FAQs
Delivery
Where do you deliver?
A: We deliver free to England, Wales and much of Scotland. We can't deliver to these Scottish postcode areas: AB (Aberdeen), DD (Dundee), FK (Falkirk), IV (Inverness), KW (Kirkwall), KY (Kirkcaldy), PA (Paisley) and PH (Perth). We also can't deliver to the Scottish islands, Northern Ireland, the Isle of Man, the Channel Islands or the Isles of Scilly. Not sure? Pop your postcode into the checker on any bed or mattress page, or give us a call.
Do you deliver to Northern Ireland?
A: Not at the moment, sorry.
Do you deliver abroad?
A: No, we only deliver to the UK areas above.
Is delivery free?
A: Yes, on everything, with no minimum spend.
Do you deliver to a room of choice?
A: Yes, for beds and mattresses our team will carry your order to the room of your choice. Bedding comes by parcel, straight to your door.
How long does delivery take?
A: Beds and mattresses: we'll book you in within 24 hours of your order, and most orders arrive within 7 days. Bedding usually arrives within 3 to 5 working days.
Can I choose my delivery day?
A: For beds and mattresses, yes. You'll get a text and an email with a link to our booking portal, where you can pick a weekday that suits you. We'll text you a 3-hour delivery window the evening before.
What if my order hasn't arrived?
A: Give us a call and we'll find out what's happened.
Can I change my delivery date?
A: Delivery dates can sometimes be changed before dispatch. Once it's on its way, changes may not be possible.
What if I miss my delivery?
A: Contact us as soon as possible and we'll help rearrange it.
Should I get rid of my old bed before delivery?
A: We'd recommend keeping it until your new one has arrived and you've checked it over.
Extra Help Near Bolton
What extra help do you offer locally?
A: Within 50 miles of our base in Bolton, you can add:
- Unpack & Assembly (£69): we unpack and build your new bed and take the packaging away
- Recycling (£49): we take your old bed or mattress away and recycle it
- Premium Installation (£99.99): both of the above, in one visit
How do I know if I qualify?
A: Pop your postcode into the checker on the bed or mattress page, or give us a call.
What happens to recycled items?
A: They go to approved recycling partners, where materials are separated and reused where possible.
Does my old bed need to be taken apart?
A: Yes, please have it dismantled and ready for collection.
Orders
How can I update my order details?
A: Give us a call and we'll sort it.
Can I cancel my order?
A: Yes. Before it's dispatched, just give us a call. Once it's arrived, you can still change your mind (see Returns below).
Can I change my order?
A: Yes, up until dispatch.
Can I order if I live abroad?
A: Yes, as long as the delivery address is in our delivery area.
Can I order by phone?
A: Orders are placed online, but we're happy to help with any questions.
I haven't received an order confirmation
A: Get in touch and we'll resend it.
Products
Are the beds easy to set up?
A: Yes. Your bed comes with instructions. We recommend two people, and it usually takes around an hour. If you need any help, give us a call.
Are your products brand new?
A: Yes, everything we sell is brand new.
Will my product look exactly like the images?
A: Our images are accurate, though colours can look slightly different on different screens.
What is a rolled mattress?
A: A mattress compressed and boxed for easier delivery. It expands once opened.
How long does a mattress take to expand?
A: Initial expansion takes around 4 hours. Full expansion can take up to 72 hours.
How long does a mattress take to settle?
A: Up to 28 days, if you're sleeping on it every night.
Why does my mattress have a slight smell?
A: New materials can have a temporary smell, which fades with a bit of fresh air.
Returns and Guarantees
Can I change my mind?
A: Yes.
- Beds: you've got 14 days from delivery.
- Mattresses: our 60 Day Perfect Sleep Guarantee gives you 60 days to try it at home.
- Bedding: you've got 21 days from delivery, as long as it's unopened and in its original packaging (for hygiene reasons).
Who pays for returns?
A: If it's faulty or arrived damaged, we do. If you've changed your mind about a bed or mattress, there may be a charge for collection, and we'll tell you how much before we arrange anything. For bedding, you pay the return postage.
What if my item arrives damaged?
A: Let us know as soon as you can, ideally within 48 hours, with a couple of photos, and we'll put it right.
What if something goes wrong later?
A: Give us a call. We'll deal with the manufacturer for you, and your legal rights always apply.
How long do refunds take?
A: We'll refund you within 14 days of getting the item back, to your original payment method.
For the full details, see our Refund Policy.
Payment Options
What payment methods do you accept?
A: Secure debit and credit card payments (shown at checkout). We also accept BACS.
Is it safe to pay online?
A: Yes, payments are encrypted and secure.
Contact Us
How do I contact you?
📞 0161 660 1235
✉️ hello@cosycompany.co.uk
