Fall in love with the Saffron Ortho Spring Mattress
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Orthopaedic Spring Technology
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Dual-Sided Longevity
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Traditional Hand-Tufted Craftsmanship
The Finer Details
From dimensions to delivery, we've thought of everything so you can focus on what matters most – a perfect night's sleep.
Dimensions
Delivery & Assembly
How it works
On the day
Scotland surcharges
Orders to surcharge areas are booked within 5 days, with delivery in 10–14 days.
What to expect
60 Day Comfort Guarantee
FAQs
Delivery
Do you deliver abroad?
A: At present, we do not offer international delivery. We can deliver to any UK mainland address should you wish to arrange onward shipping independently.
Do you deliver to Northern Ireland?
A: Yes — we deliver to Northern Ireland at an additional cost. Delivery times may be slightly longer than mainland UK. Estimated delivery dates and price will be shown at checkout.
Do you offer free delivery?
A: Yes — FREE Mainland UK delivery on all orders, with no minimum spend.
Do you deliver to a room of choice?
A: Yes — Room of Choice delivery is included as standard on every order.
How long does delivery take?
A:
- Smaller home items: 3–5 working days
- Furniture & larger items: 5–10 working days
- Some luxury or specialist items may take longer — we will contact you to keep you updated.
Do you offer next-day delivery?
A: Selected items may offer faster delivery. Availability will be shown at checkout.
Do you deliver on weekends?
A: Weekend delivery may be available for certain items and locations. If available, this will be shown at checkout.
Can I choose a specific delivery time?
A: Unfortunately, we cannot guarantee specific delivery times. Couriers provide time windows where possible.
Will I be contacted before delivery?
A: In most cases, you’ll receive tracking or a notification from the courier before delivery.
What if my order hasn’t arrived?
A: Please contact our Customer Care Team and we’ll investigate for you.
Can I change my delivery date?
A: Delivery dates can sometimes be amended before dispatch. Once dispatched, changes may not be possible.
What if I miss my delivery?
A: Contact us as soon as possible and we’ll help rearrange delivery.
Should I dispose of my old item before delivery?
A: We recommend keeping your existing item until your new product has arrived and been checked.
COMING SOON - Enhanced Premium Delivery (Within 50 Miles)
What enhanced services do you offer locally?
A: Customers within 50 miles of our base can choose:
- Delivery & set-up
- Removal & recycling of packaging
- Like-for-like recycling of old items (e.g. old bed removed when new bed delivered)
How do I know if I qualify?
A: Enter your postcode at checkout or contact us to confirm.
COMING SOON - Recycling
Can you recycle my old item?
A: Yes — we offer like-for-like recycling when purchasing a replacement item.
What happens to recycled items?
A: Items are sent to approved recycling partners where materials are separated and reused where possible.
Do items need to be dismantled?
A: Yes — items must be dismantled and ready for collection.
Orders
How can I update my order details?
A: Contact our Customer Care Team and we’ll assist.
Can I cancel my order?
A: Yes — as long as the order has not been dispatched.
Can I change my order?
A: Yes — up until dispatch.
Can I order if I live abroad?
A: Yes, provided you use a UK delivery address.
Can I order by phone?
A: Orders must be placed online, but our team can assist with queries.
I haven’t received an order confirmation
A: Please contact us and we’ll resend it.
Products
Are the beds easy to set up?
A: Yes — your product will come with instruction on how to build, we recommend 2 people and it usually takes around 1 hour. If you need any support please contact our team who will be happy to assist.
Are your products brand new?
A: Yes — all retail items are supplied as new.
Will my product look exactly like the images?
A: Images are accurate, though minor colour variations may occur.
What is a rolled mattress?
A: A mattress compressed and boxed for easier delivery. It expands once opened.
How long does a mattress take to expand?
A: Initial expansion takes around 4 hours. Full expansion may take up to 72 hours.
How long does a mattress take to settle?
A: Approximately 6–8 weeks.
Why does my mattress have a slight odour?
A: New materials can have a temporary smell which fades with ventilation.
90-Day Customer Satisfaction Guarantee
What is the guarantee?
A: If you’re not completely happy, contact us within 90 days of delivery and we’ll work with you to put things right.
What items are covered?
A: All our products.
How do I use it?
A: Contact us with your order number, details, and photos if relevant.
Aftersales & Returns
What if my item arrives damaged?
A: Contact us within 48 hours with photos.
What if I change my mind before delivery?
A: Contact us immediately.
What if I change my mind after delivery?
A: You may return most items in unused, resaleable condition.
Who pays return costs?
A:
- Change of mind: customer
- Faulty/damaged: us
How long do refunds take?
A: 5–10 working days after inspection.
Payment Options
What payment methods do you accept?
A: Secure debit and credit card payments (shown at checkout). We also accept BACS.
Is it safe to pay online?
A: Yes — payments are encrypted and secure.
Contact Us
How do I contact you?
📞 0161 660 1235
✉️ hello@cosycompany.co.uk
