Refund policy

Refund Policy

Returns

If you’ve changed your mind, that’s absolutely fine. You’ve got 30 days from the date of purchase to return your item. After 30 days, we’re unfortunately unable to offer a refund or exchange.

Bedding (duvets, pillows and bed linen): you’ve got 21 days from delivery to return it. For hygiene reasons, it needs to come back unopened and in its original packaging.

To be eligible for a return, your item needs to be unused, in the same condition you received it, and in its original packaging.

We’ll also need a receipt or proof of purchase to process your return.

Please don’t send your purchase back to the manufacturer — it needs to come directly to us.

There are a few situations where only a partial refund may be granted (if applicable):

  • Items not in their original condition
  • Items that are damaged or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return arrives with us and has been checked over, we’ll drop you an email to confirm we’ve received it. We’ll also let you know whether your refund has been approved.

If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If your refund hasn’t appeared yet, it’s worth:

  • Checking your bank account again
  • Contacting your credit card company — sometimes it takes a little time to show
  • Speaking to your bank — processing times can vary

If you’ve done all of the above and it’s still not showing, please get in touch at hello@cosycompany.co.uk and we’ll look into it.

Sale Items (if applicable)

Only full-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they’re defective or damaged. If you need to exchange an item for the same one, email us at hello@cosycompany.co.uk and we’ll guide you through the next steps.

Shipping

To return your product, please send it to:

The Cosy Company Limited
Unit 14b Halliwell Business Park
Rossini Street
Bolton
BL1 8DL

You’ll be responsible for the cost of returning your item. Shipping costs are non-refundable, and if a refund is issued, the cost of return shipping will be deducted from your refund.

If you’re waiting on an exchange, delivery times can vary depending on where you live.